Return Policy

Last Updated: 03 April 2025

At Casamounts, customer satisfaction is our priority. Since we operate as a dropshipping store, our return policy is based on the policies of our suppliers. We encourage you to read this policy carefully before making a purchase.

1. Return Eligibility

• Returns are accepted only if approved by our supplier.
• You must request a return within 1 days of receiving your order.
• Items must be unused, in original packaging, and in resellable condition.
• Certain products (e.g., personalized, hygiene-related items) may not be eligible for returns.

2. How to Request a Return

Contact Us First – Do not send items back without approval. Email us with:

• Order number
• Reason for return
• Clear photos (if applicable)

Supplier Approval – We will check with the supplier and notify you of the next steps.

Return Instructions – If approved, we’ll provide the return address and guidelines.

Return Shipping Cost – Customers are responsible for return shipping unless the item is defective or incorrect.

3. Non-Returnable Items

Returns are not accepted for:

• Customized or personalized products
• Items marked as Final Sale
• Used, worn, or damaged items (unless received in such condition)

4. Refunds & Processing Time

• Once the return is received and verified by the supplier, a refund will be processed.
• Refunds are issued to the original payment method within 7-14 business days after approval.
• Shipping fees are non-refundable.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 3 days of delivery with clear photos.
• We will work with the supplier to arrange a replacement or refund.

6. Order Cancellations & Changes

• Orders can only be canceled or changed within 1 hours of placement.
• Once processed, orders cannot be modified or canceled.

7. Contact Us

For any return-related inquiries, email us at info@casamounts.com. Our team is here to assist you.