FAQ
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Follow the steps to enter your details and complete the payment.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Q: Can I cancel or modify my order after placing it?
A: Since we process orders quickly, modifications or cancellations are only possible within 12 hours of placing the order. Please contact our support team immediately if you need changes.
2. Shipping & Delivery
Q: How long does shipping take?
A: As we work with multiple suppliers, shipping times vary. On average:
- Standard Shipping: 7-15 business days
- Express Shipping (if available): 5-10 business days
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and link. You can also track your order from the Order Tracking section on our website.
Q: Do you ship internationally?
A: Yes, we offer international shipping. However, shipping times and costs may vary depending on your location.
3. Returns & Refunds
Q: What is your return policy?
A: As we are a dropshipping business, our return policy depends on our suppliers. Most products are eligible for returns within 7-14 days if they are defective, damaged, or incorrect. Please refer to our Return Policy for details.
Q: How do I request a return or refund?
A: If you receive a defective or incorrect item, please contact us within 48 hours of delivery with images of the product and packaging. Once approved, we will guide you through the return process.
Q: Who covers the return shipping costs?
A: If the issue is due to our supplier's fault (wrong item, defective product), return shipping is covered. Otherwise, the customer may need to bear the return shipping cost.
4. Product & Warranty
Q: Do your products come with a warranty?
A: As we operate as a dropshipping website, product warranties are provided by the respective suppliers. The warranty period and terms vary depending on the product and supplier. Please check the individual product description for warranty details.
Q: How do I claim a warranty?
A: If your product includes a warranty, you must contact us with your order details and proof of purchase. We will coordinate with the supplier to process your warranty claim as per their policies.
Q: Are all products covered under warranty?
A: Not all products come with a warranty. Please refer to the product page for warranty availability before purchasing.
Q: What does the warranty cover?
A: Warranty coverage depends on the supplier and typically includes manufacturing defects and faulty parts. It does not cover damages caused by misuse, mishandling, or normal wear and tear.
Q: Who handles the warranty claims?
A: Since we source products from multiple suppliers, warranty claims are handled directly by the supplier. We will assist in connecting you with the supplier for further resolution.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us through:
📧 Email: support@casamounts.com
📞 Phone: +91 9990151533
Q: What are your customer support hours?
A: We are available from Monday to Friday, 9 AM - 5 PM (IST).